5 business days
Review response time
7 – 10 days
Refund processing time
14-day trial
No credit card required
This policy is designed to be fair and reasonable, ensuring that customers feel secure in their transactions with Visual InfoSystems Pvt. Ltd., while also protecting the company from potential abuse of the refund process.
Eligible
Unauthorized / fraudulent charges and verified continuous technical issues preventing service use.
Not Eligible
Paid subscriptions after the free trial period, add-ons, WhatsApp credits, and one-time setup fees.
Case-by-Case
Special cancellation circumstances reviewed individually at Visual InfoSystems' discretion.
To request a refund, follow these steps and our team will guide you through the rest:
1
Contact our customer service team
Reach us via email at [email protected] or through our website's contact form.
2
Provide required details
Include your order number, a description of the issue, and any relevant documentation or supporting photos.
3
Await our review
Our team will review your request and respond within 5 business days with further instructions.
All refund requests are subject to fraud prevention checks. This includes verifying the IP address, device information, and purchase history associated with the order.
- Refund requests flagged for potential fraud will be reviewed in detail, and additional information may be requested to verify the legitimacy of the claim.
- If a refund request is deemed fraudulent, it will be denied and further action may be taken, including reporting to relevant authorities.
Once your refund request is approved:
- Refunds will be processed within 7 – 10 business days from the approval date.
- The refund will be issued to the original payment method used for the purchase.
- You will receive a confirmation email once the refund has been successfully processed.
Visual InfoSystems Pvt. Ltd. offers a 14-day free trial for new users, during which they can explore the Basic Plan features available on the platform along with a 14-day free trial of Chatbot Flows (add-on).
Since no credit card is required to start the trial and users are not charged, no refund is applicable during the trial period. If you feel unsatisfied, you may cancel your free trial at any time without being charged.
Following the free trial, if a user subscribes to any of Visual InfoSystems Pvt. Ltd.'s paid services, they are ineligible to receive a refund.
The free trial is provided to ensure that users try out all services and decide whether to continue. If the user has subscribed to any Visual InfoSystems plan, they are not eligible for a refund. They may cancel their subscription to ensure they are not charged in the next billing cycle.
The following services and charges are non-refundable due to the nature of the service and costs incurred to deliver them:
- Visual InfoSystems Plan subscription charges (monthly or annual).
- WhatsApp Conversation Credits (WCCs).
- Add-ons or any third-party integrations.
- One-time Chatbot development fees and other one-time setup payments.
If a user experiences continuous technical issues that prevent them from using the service effectively, and if these issues are verified by Visual InfoSystems' support team, a partial or full refund may be granted at Visual InfoSystems' discretion.
To initiate a technical issue refund request, please contact our support team with a detailed description of the issue, including screenshots or recordings where possible, so our team can verify and expedite the review.
In the case of unauthorized or fraudulent charges, users should contact Visual InfoSystems support immediately. If such claims are verified, Visual InfoSystems will issue a full refund.
Spot an unauthorized charge?
Contact us immediately at [email protected]
with your transaction ID and details.
A user may cancel their subscription at any time. However:
- Cancellation will be effective at the end of the current billing cycle.
- Users will not receive a refund for the remaining period of the subscription.
- Special circumstances will be reviewed on a case-by-case basis at our discretion.
Visual InfoSystems Pvt. Ltd. reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting the updated policy on the Visual InfoSystems website. We encourage users to review this page periodically to stay informed of any updates.
This refund policy complies with the local laws and regulations where Visual InfoSystems Pvt. Ltd. operates. Users are also encouraged to review the
Terms of Service and
Privacy Policy
for a comprehensive understanding of their rights and obligations.
Need help with a refund?
Our support team is here to assist you — write to us with your transaction details and we'll take it from there.
Contact support