Privacy Policy

We consider it extremely important the privacy of our visitors and the security of their personal information. Through this Privacy Policy we aim to offer greater transparency and security with respect to all processing of personal data performed by Visual InfoSystems.

It has always been our characteristic to work with transparency and responsibility, including the use of data we receive. We reaffirm our commitment to protect everyone's data and privacy, supported by the rules and regulations established by the laws in force.

If you have any questions, do not hesitate to contact us at [email protected].

Whenever there is mention of the terms "Visual InfoSystems", "we" or "our", we will be referring to Visual InfoSystems. Whenever there is mention of "you", "user" or "your", we will be referring to you, the user who is consenting to this Privacy Policy and the Terms of Use to make use of and access to the Platform.

This Privacy Policy applies to all forms of processing of personal data performed by Visual InfoSystems, related to its business activities, including data collected and processed through its website. In case of disagreement in whole or in part with this document, it is recommended not to use the website or to fill in any personal data requested for this purpose.

This Privacy Policy aims to establish guidelines for the collection and processing of personal data. Specifically, it seeks to:

• Ensure that you understand what personal data we collect.
• Indicate the purposes for which we collect and use your personal data.
• Inform with whom we share personal data.
• Explain how we use shared personal data.
• Clarify the rights of holders in relation to their personal data collected and processed by Visual InfoSystems.
• Provide access to a communication channel for questions, information, complaints or for the exercise of rights.
• Inform the mechanisms to guarantee the inviolability of privacy and appropriate protection of personal data.

Like many other sites, Visual InfoSystems uses log files that record visitors to the Platform. The information contained in the log files includes: Internet protocol (IP) addresses, browser type, ISP (Internet Service Provider), timestamp, reference/output pages, and in some cases the number of clicks.

This information is used to analyze trends, administer the Platform, track a user's movement through the Platform, and collect demographic information. IP addresses and other information are not linked to any personally identifiable information. You may have more information about this in our cookie policy, available on our website.

The information collected depends largely on the interaction that occurs between you and Visual InfoSystems, most of which can be categorized as follows:

When you use Visual InfoSystems platforms, we store all content you enter, including accounts created for team customers, files, photos, project information, and any other information you provide to the services you use.

With the Platform, we also collect data about the use of the software. This may include, among others, user numbers, streams, transmissions, and similar usage metrics.

We use the information we collect for service operations, including to:

• Operate, maintain, administer and improve the Platform.
• Manage and communicate with you regarding your service account, including sending service announcements, technical notices, updates, security alerts, and support messages.
• Better understand your needs and interests and personalize your experience with the Platform.
• Send product information by email.
• Respond to your requests, questions and comments related to the Platform.

We do not share or sell personal information that is provided by you to other organizations without your express consent, in accordance with this Privacy Policy and the LGPD (Law 13.709/2018). We may disclose personal information only in the following circumstances:

We will retain the personal information we process on behalf of our users for as long as necessary to provide our services, or as required to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements. If required by law, we will delete personal information by removing it from our database.

Visual InfoSystems with its partners may use various technologies to collect and store information when you use our services. This may include the use of cookies and similar tracking technologies on our Platform, such as pixels and web beacons, to analyze trends, administer the Platform, track user movements on the Platform, post targeted ads, and collect demographic information about our user base as a whole.

Users can control the use of cookies at the individual browser level. For more information, please refer to our Cookie Policy, available on our website.

If a security breach causes an unauthorized intrusion into our system that materially affects you or your customers, Visual InfoSystems will notify you as soon as possible and subsequently report the action we take in response to our Incident Response Plan.

We take reasonable and appropriate steps to protect personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction. We remind you that data security does not depend solely on us — please follow these best practices:

• Protect your information from unauthorized access to your computer, mobile device, accounts, and passwords. Passwords must always be personal and non-transferable.
• Keep your passwords secure and never share them with third parties, including family members.
• Do not use your name, date of birth, common words, or sequential numbers (e.g. 12345) in your passwords. Avoid very short passwords.
• Avoid reusing the same password across important accounts or platforms.
• Always keep your computer's antivirus program up to date.
• On shared computers, always log out when you finish. Do not allow the browser to save your password on shared devices.
• Always keep your web browser updated as directed by the manufacturer.
• When accessing the internet in public places, ensure others nearby cannot see your password or personal data.
• Make sure you are using a secure connection — look for the padlock icon (SSL) next to the site address in your browser.

This Privacy Policy applies only to our online activities and is valid for visitors to our Platform in relation to information shared and/or collected on the Platform. It does not apply to any information collected offline or through channels other than this site.

If you wish to exercise your rights as a holder, need more information, or have questions about our privacy policy, please contact us at: